Shipping & Returns

Ready-to-ship items are dispatched within 2 business days of order confirmation. They are often sent within a few hours, although the dispatch window is up to 2 business days.

Custom and bespoke items require 7–10 business days for production after you approve the digital preview, before dispatch. Production and dispatch times do not include transit time.

Standard shipping is free on all orders. Delivery time varies by destination; please use the estimate shown at checkout.

Express shipping is available at an additional charge based on your specific delivery address. The exact rate is shown at checkout before you confirm the order.

If you need delivery to multiple addresses, contact us in advance. Split shipping can be arranged and additional charges may apply.

Ready-to-ship items may be returned or exchanged within 14 days of receipt, provided they are unused and in their original condition. Contact us to arrange a return before sending anything back.

For eligible ready-to-ship returns or exchanges, the customer generally pays return shipping unless otherwise agreed.

Custom and personalised items are made to your specifications and are not eligible for return or exchange, unless defective or different from the approved specification.

We send a digital preview for your confirmation before production begins. Please check the colours, spelling, design and specifications carefully. Once you approve the preview, the order proceeds to manufacturing. We cannot cover colour, spelling or design errors that were present in the preview you approved.

Changes may be possible before production begins. After production has started, changes may be unavailable or may involve an additional charge.

Contact us within 7 days of delivery with photographs if your item arrives damaged, is defective or differs from the approved preview.

We will arrange a replacement or refund at no additional cost to you. We cover the cost for defective or incorrect items.

For wedding sets, we recommend ordering at least 3–4 weeks before the event to allow for design approval, production and shipping. Larger groups and busy periods may need more time.

Rush production may be possible on request. Contact us before ordering to confirm availability, your deadline and the appropriate shipping option.

Email contact@t4ygdity.cn or use our contact page for shipping, return or order enquiries.

We typically respond within a few hours and always within 1–2 business days.